Checing up on how long it takes to check in

How Long Is the ER Wait at Silicon Valley Hospitals? Feds Spill the Beans

Medicare database shows how six major hospitals near Mountain View compare for emergency care.

Jennifer Squires | | linkC


 If you go to the emergency room at Regional Medical Center in San Jose, how long will it take before you are evaluated?

The federal government says nine minutes on average.

That’s better than the wait of 13 minutes at El Camino Hospital in Mountain View and 16 minutes at Santa Clara Valley Medical Center in San Jose, according to a new database causing some hospital officials nationwide to cringe. The wait was 20 minutes at Good Samaritan Hospital in San Jose, 33 minutes at O’Connor Hospital in San Jose and 35 minutes at Stanford Hospital.

It takes the ERs of O’Connor and El Camino an average of 124 and 144 minutes, respectively, from the time that a patient arrives in the ER to the time they are sent home. In that category, both hospitals bested the average across California (173 minutes) and was on-par with the national average (140 minutes).

Those times are slower at other area hospitals. It takes the ER at Good Samaritan 168 minutes from the time that a patient arrives in the ER to the time they are sent home. It’s 164 minutes at Regional Medical Center, 182 minutes at Santa Clara Valley Medical Center and 234 minutes at Stanford Hospital.

Data for the Kaiser Foundation Hospital in Santa Clara was unavailable for many of the categories measured, including emergency room performance.

Key measures of ER efficiency have been posted from hospitals taking part across the country, according to a report by former San Diego Union-Tribune writer Cheryl Clark, now senior quality editor for HealthLeaders Media.

“With precious little fanfare, Uncle Sam last month rolled out a big, fat database with seven measures comparing a service that many people—healthcare providers and patients alike—consider the most critical any hospital can provide,” Clark wrote last week.

Data collected in 2011 and early 2012 also tracked how long it took for an ER patient to be seen by a healthcare professional and how long the wait was to get a bed if they needed admission. Other data showed how long patients spent in the ER before being sent home and whether they received a brain scan if they might have suffered a stroke.

Clark interviewed Dr. Jesse Pines, an emergency room doctor and researcher who directs the center for healthcare quality at George Washington University.

“The theory is that when hospitals report this information, it makes them focus on it, and improve throughout their [Emergency Department],” Pines was quoted as saying.

“But it’s very hard to do. Certain performance measures are easier to fix—simple process measures like giving patients an aspirin—than improving ED throughput, which involves development of interdisciplinary teams.”

Pines told Clark the public attention pushes hospital administrators to focus on the emergency room as well as other metrics.

In a column, Clark said she thought the Centers for Medicare & Medicaid Services would “make a bigger fuss about such a major release.” She added:

Certainly with so much concern about ED overcrowding, and the number of patients being boarded in hospital hallways and even closets, coughing on each other and getting sicker as they wait, a three-month picture of the state of an ED’s throughput  speed should be a very big deal.

But after a few conversations with emergency care experts who know how to read between the lines of this 29,664-record database, I started to realize how raw and flawed this effort still is.

She said a “bizarre glitch” by the Georgia Hospital Association showed wait times for 170 Georgia emergency rooms as “hopelessly inflated.”

The database said the El Camino ER saw 22,634 patients in 2011, with 1 percent (226) leaving the ER before being seen. Good Samaritan’s ER, which saw 22,103 patients in 2011, also had a 1 percent (221 people) leave-before-being-seen rate.

Three hospitals had a two percent leave-before-being-seen rate in 2011: Regional Medical Center’s emergency room, which had 30,524 patients; O’Connor Hospital’s ER, which saw 27,757 patients; Santa Clara Valley Medical Center’s emergency room, which saw 64,223 patients; and the ER at Stanford, which had 20,135 patients.

In any case, residents can compare the ER care at their Silicon Valley hospital of choice with any two other local hospitals in the national database.

First go to the Hospital Compare website. Then type in your ZIP code, city or local hospital. When a list of hospitals is displayed, put a checkmark next to two or three hospitals.

Scroll down to a yellow button labeled Compare Now, and click to display more details. Look for a tab called Timely and Effective Care and click that.

Finally, scroll down to a section called Timely Emergency Department Care. A green button allows you to “View More Details.”


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